Privacy Policy

Effective Date: September 13, 2026

At PlumbersWinstonSalemNC.com (“Website,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our Website.

This Privacy Policy explains what information may be collected, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect information when you voluntarily contact us, submit a form, request plumbing services, or otherwise interact with the Website.

Information You Provide

Depending on your interaction with us, this may include:

• Name

• Phone number

• Email address

• Service or property address

• Details about your plumbing problem

• Preferred appointment information

• Other information you voluntarily provide

Information Collected Automatically

When you visit the Website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General Website usage information

This information may be collected through cookies, server logs, analytics tools, and similar technologies.

2. How We Use Your Information

We may use collected information to:

• Respond to your inquiries

• Provide requested information

• Facilitate plumbing service requests

• Communicate about appointments or requests

• Improve our Website

• Analyze Website performance and traffic

• Maintain security

• Detect and prevent fraud or abuse

• Comply with legal requirements

3. Telephone Calls and Text Messages

If you provide your telephone number, we may use it to respond to your inquiry or communicate about a requested service.

Where applicable, marketing calls or text messages will be made in accordance with applicable laws and required consent requirements.

You may request that marketing communications stop at any time.

Message and data rates may apply to text messages depending on your mobile carrier.

4. Cookies

Our Website may use cookies and similar technologies to:

• Remember preferences

• Understand Website traffic

• Improve functionality

• Analyze Website usage

• Support security

• Measure advertising or marketing performance

You can control or disable cookies through your browser settings. Some Website features may not work properly if cookies are disabled.

5. Analytics

We may use third-party analytics services to understand how visitors use the Website.

These services may collect information such as IP address, browser type, device information, pages viewed, and Website interactions.

Analytics information may be used to improve Website content, functionality, advertising, and user experience.

6. How We Share Information

We may share information when reasonably necessary to operate the Website and respond to your requests.

Information may be shared with:

• Plumbing professionals or service providers responding to your request

• Website hosting providers

• Analytics providers

• Communication providers

• Customer-service providers

• Marketing or advertising providers

• Professional advisers

• Government agencies or law-enforcement authorities when required by law

We do not generally sell or rent personal information to third parties for their independent marketing purposes.

7. Third-Party Service Providers

We may use third-party companies to provide hosting, analytics, communications, security, advertising, and other technical services.

These providers may process personal information on our behalf as reasonably necessary to provide their services.

8. Third-Party Websites

The Website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before submitting personal information.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including responding to inquiries, providing requested services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.

The length of time information is retained may vary depending on its purpose and legal requirements.

11. Children's Privacy

This Website is not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child has submitted personal information through our Website, please contact us so that we can take appropriate action.

12. North Carolina Privacy Rights

We seek to comply with applicable privacy and data-protection laws in North Carolina and other jurisdictions where we operate.

Depending on applicable law and your circumstances, you may have certain rights regarding your personal information, including rights to access, correct, delete, or obtain information about the processing of your personal information.

Some requests may be subject to identity verification and legal exceptions.

13. Your Privacy Choices

Depending on applicable law, you may request to:

• Access personal information we maintain about you

• Correct inaccurate information

• Delete certain personal information

• Opt out of certain marketing communications

• Ask questions about our privacy practices

To make a privacy-related request, contact us using the information provided on the Website.

14. Do Not Track

Some browsers provide a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to these signals, our Website may not respond to every browser-based Do Not Track signal.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us through the contact information provided on PlumbersWinstonSalemNC.com.

Website: PlumbersWinstonSalemNC.com

Service Area: Winston-Salem, North Carolina, and surrounding areas